Legal

Terms of Service

Last updated: November 2026  ·  These terms govern access to and use of the Soulo AI website and services.

1. About these terms

These Terms of Service ("Terms") are entered into between Aether Core Intelligence Ltd, a company registered in the Republic of Cyprus under registration number HE 496647, with its registered office at Kosti Palama 34, Aspelia Court, 1st Floor, Office A05, 1096 Nicosia, Cyprus ("Company", "we", "us"), operating under the brand Soulo AI, and the business entity accessing or using our services ("Client", "you").

Where a separate written agreement, order form or statement of work has been signed between you and us, that agreement prevails over these Terms to the extent of any conflict.

2. Business use only

Our services are offered exclusively to businesses and professionals acting in the course of their trade or business. By using the services you confirm that you are not acting as a consumer and that you have authority to bind the organisation you represent.

3. Services

We provide (a) an on-demand AI video generation service accessible via API, and (b) managed AI short-drama production services, each as described on our website and in any applicable order or proposal. We may update or improve the services from time to time.

4. Accounts and API keys

• Access to the API requires an account and API keys issued to you.
• You are responsible for keeping your credentials confidential and for all activity under your account.
• You must notify us promptly at [email protected] of any unauthorised use.
• We may require information to verify your identity and business before activating or continuing an account.

5. Fees and payment

API usage is charged per generated second of video. Managed production services are charged per project and finished duration. Applicable rates are set out in your quote or order. Unless otherwise agreed, invoices are payable within the period stated on the invoice. Fees are exclusive of VAT and other applicable taxes. We may suspend services for overdue amounts after giving notice.

5A. Refunds and cancellations

5A.1 API usage. API usage is charged only for video seconds that are successfully generated and delivered. If a generation fails, or output is corrupted or not delivered because of an error on our side, we won't charge for it. If you've already paid, we'll regenerate it at no cost or credit the amount to your account.

5A.2 Prepaid credit. If you buy prepaid credit, you can ask for a refund of any unused credit within 14 days of purchase, as long as you haven't used any of it. After that, or once you've used part of it, unused credit isn't refundable but stays on your account for 12 months from purchase. If we end your account for reasons that aren't your fault, we'll refund any unused credit.

5A.3 Production projects. You can cancel a production project in writing at any time. If you cancel before work starts, we'll refund any deposit in full, minus any non-refundable costs stated in your quote. If you cancel after work has started, you pay for work completed up to the cancellation date, as set out in the quote, and we'll refund the rest of anything you've prepaid. Revisions within the agreed project scope are included. Once you've accepted delivered work, it isn't refundable.

5A.4 Free pilot. The free pilot clip costs nothing and doesn't commit you to anything.

5A.5 Disputes. If you think a charge is wrong, contact us within 30 days of the invoice date. We'll investigate and reply within 10 business days. Please contact us before raising a chargeback with your bank or card issuer, because most issues can be fixed faster directly.

5A.6 Suspension for breach. If we suspend or end your account for breaking these Terms or the Acceptable Use Policy, any fees or credit already paid aren't refundable, except where the law requires otherwise.

5A.7 How refunds are paid. We pay approved refunds to the original payment method within 14 days of approval.

6. Acceptable use

Your use of the services must comply with our Acceptable Use Policy, which forms part of these Terms, and with all applicable laws.

7. Client content and output

You retain any rights you hold in the scripts, prompts, images and other materials you submit ("Client Content"). You grant us a limited licence to process Client Content solely to provide the services. You represent that you have all rights and consents necessary for Client Content.

Subject to full payment and compliance with these Terms, we assign to you, or grant you the right to use, the video output generated for you, to the extent we hold rights in it. Because AI-generated output may be similar to output generated for others, we do not guarantee exclusivity or that output is protectable under intellectual property law.

8. Our intellectual property

We and our licensors retain all rights in the services, software, workflow, models, documentation and the Soulo AI brand. You may not reverse engineer, copy or resell the services except as expressly permitted in writing.

9. Confidentiality

Each party will keep confidential the non-public information disclosed by the other party and use it only for the purposes of the business relationship.

10. Warranties and disclaimers

We will provide the services with reasonable skill and care. Except as expressly stated, the services are provided "as is" and we disclaim all other warranties to the maximum extent permitted by law. AI-generated output may contain inaccuracies or artefacts and you are responsible for reviewing output before use or publication.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, or loss of profit, revenue or data. Our total aggregate liability arising out of or in connection with the services is limited to the fees paid by you in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You will indemnify us against claims arising from Client Content or from your use of the services or output in breach of these Terms or applicable law.

13. Suspension and termination

We may suspend or terminate access immediately if you breach these Terms or the Acceptable Use Policy, if required by law, or to protect the security of the services. Either party may terminate for convenience on written notice as set out in the applicable order. Accrued payment obligations survive termination.

14. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Cyprus. The courts of the Republic of Cyprus have exclusive jurisdiction over any dispute arising from them.

15. Changes and contact

We may update these Terms from time to time and will post the updated version on this page. Questions may be sent to [email protected].